Refund policy

Returns
1. Eligibility for Returns
We accept returns of items that are unused, in the same condition as when you received them, and in their original packaging. Returns must be initiated within [number] days from the date you received your order.
2. Return Process
Since we don't have overseas warehouses, to start a return, please contact us at [sale04@olandasz.com/contact information]. We will provide you with detailed instructions on how to return the item. You are responsible for arranging and covering the shipping costs to send the item back to us (to a designated address in China). We recommend using a trackable shipping service as we are not liable for items lost in transit.
3. Inspection
Once we receive your returned item, we will inspect it. If the item is eligible for a return based on our policy, we will proceed with the next steps.

Refunds
1. Processing Time
After we receive and inspect your return, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [8] business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
2. Exceptions
Certain items, such as personalized or custom - made products, may not be eligible for returns. If you have any questions about the eligibility of a specific item, please contact us before initiating a return.
 Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please follow the return process for the original item and place a new order for the desired item.
Contact Us
If you have any further questions about our return and refund policy, please contact us at [sale04@olandasz.com/contact information].